What you can ask for depends on when you bought the goods. If you bought the item less than 31 days ago you can ask for a refund, a replacement or a repair. If you bought the item between 31 days and 6 months ago, you can ask for a repair, a replacement or a discount. If you’ve already asked for a repair but it hasn’t fixed the problem, you can ask for a refund.

Your name: Put your name here as you would like it to appear on the letter

Your address: Put your address here as you would like it to appear at the top of the letter

Trader's name: Put the name of the trader you are writing to here if you know it. Otherwise, leave blank

Trader's address: Put the address of the trader you are writing to here

Type of goods: Put in the name of the goods which you bought here

Date of purchase: Put the date you bought the goods here

Price of goods: Put the cost of the goods here. A pound sign will be inserted automatically

Compensation requested If you are requesting compensation, put in the amount you are asking for here. If you are asking for a repair, replacement or refund, leave this blank

What is wrong with the goods: Describe the problem with the goods you bought

Where the goods fail: Goods must be of satisfactory quality, fit for purpose and match their description. Which of these best describes the issue you described above?.

Documents enclosed: If you are enclosing documents, fill this in to say which documents you have enclosed. Begin with, "I have enclosed"